Support that keeps
the work moving.
Every Progress customer gets live training, guided implementation and multi-tier technical support — a phone call, text or email away.
Reach us the way that suits the job
Phone support
Call our client services team and speak to someone who knows job management and the trades.
Fastest for urgent, work-stopping issues
Text and in-app
Quick questions answered by text or in-app message without pulling anyone off a job.
Best for short how-do-I questions
Email support
Send screenshots, job numbers and detail. We reply with a written answer you can share with the team.
Best for detailed or multi-step issues
Escalation tiers
If client services can't resolve it, a multi-tier escalation process moves your issue up until it's fixed.
Included for every customer
Live training
Training is customised to you, your team and your business. Onsite, hands-on, face-to-face sessions cover implementation, day-to-day usage and workflow organisation — and we keep running new feature sessions long after go-live.
- • Role-based sessions for office, dispatch, PMs and techs
- • Refresher training whenever your process changes
- • New hire training included, not charged per head
Implementation
We don't hand you a login and wish you luck. Implementation runs alongside live work until your team is independent in Progress.
- Discovery of your current workflows, trades and job types
- Data uploads — customers, vendors, past jobs and price lists
- Accounting and system integrations, including QuickBooks
- Role and privilege setup for office, dispatch, PMs and techs
- Weeks of onsite, hands-on training while real work runs
- Go-live support, then transition to ongoing 24/7 support
What happens when you raise an issue
You reach out
Call, text, email or message in-app. No ticket portal gymnastics — one contact point for the whole team.
Client services triage
We reproduce the issue against your setup, confirm impact and tell you straight away whether it's a fix, a setting or a workflow question.
Resolve or escalate
Most issues end here. Anything deeper moves through our multi-tier escalation process to the people who build the platform.
Confirm and document
We confirm the fix with you, write it up, and — where it's useful to everyone — add it to the knowledge base.
Knowledge base
Searchable how-to articles for every module — CRM, scheduling, bid jobs, time tracking, POs and field reports. Launching soon.
Documentation
Setup guides, role and privilege references, integration notes and release notes so admins always know what changed and why.
- • Admin setup and role privileges
- • QuickBooks and accounting integration
- • Mobile app usage for field crews
- • Release notes and update alerts
Still stuck? We answer fast.
Book a live session with our client services team, or see how support and training work before you commit.
Multi-tier escalation, included with every plan.